KCB MTAANI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

KCB Mtaani is the new Agent Banking Service from KCB. KCB Mtaani simply means “banking where you are”. They are many services that a Mtaani Agent would be able offer, and being closer to you ensures that banking services are offered more conveniently.

Here are answers to some of the frequently asked questions about KCB Mtaani:

a) What services are available at the KCB Mtaani outlets?

• Cash withdrawal and deposits from a KCB account

b) How do you deposit money at a KCB Mtaani outlet?

•You simply provide the money to the Agent ensuring you have your ID/Passport and the details of the KCB account into which you would like to deposit the money. The agent will initiate the transaction on their mobile phone, then you and the Agent will receive a confirmation SMS from 5222. After you receive the confirmation the Agent will request you to sign the register.

c) How do you withdraw money from a KCB Mtaani outlet?

• Visit a KCB Mtaani Agent, using your phone dial *522# then select your KCB Account, under the withdrawal option initiate transaction. You and the Agent will receive a confirmation SMS from 5222 authorizing the agent to give you the money. After receive the money you should sign the register. d) What does one need to have to be able to transact at a KCB Mtaani outlet? • You should ensure that you have KCB account details i.e. account number and name and Identification documentation i.e. ID or passport. Access to KCB Mobile banking platform for KCB customers who wish to make cash withdrawals

e) What are the benefits of KCB Mtaani to the customer?

• It is a convenient way of transacting at locations closer to your home, work places or businesses reducing the distances travelled to access banking services.

f) What are the benefits of KCB Mtaani to the agent?

• Agents of KCB Mtaani will definitely get increased customers visiting their business and increased income opportunities. KCB is complementing the Government’s efforts to increase access to formal financial services to 62% of Kenyan households by the year 2030. Visit your KCB Mtaani Agent today…